Order FAQS

What can we offer?

Customized LED display, indoor and outdoor LED module, video processor, receiving card, sending card, LED media player,LED power supply and so on.

How to proceed an order for led display?

First: Let us know your requirements or application.
Second: We will provide you the best solution with suitable product according to your requirements and recommend.
Third: We will send you the complete quotation with detailed specifications for your needed, also send you more detailed pictures of our products
Fourth: After received the deposit, then we arrange the production.
Fifthly: During the production, we will send the product test pictures to customers, let customers know every production process.
Sixth: Customers pay the balance payment after confirmation of the finished product.
Seventh: We arrange the shipment

Can we make any size we want? And what's the best size of led screen?

Yes, we can design any size according to your size requirement. Normally, advertising, stage led screen, The best aspect ratio of LED display are W16:H9 or W4:H3

Are the flat ribbon cable and power cable included if I buy modules from you ?

Yes,  flat cable and 5V power wire are included. 

What about the lead time?

We always have stock. 1-3 days can deliver cargo.

Is it OK to print my logo on the products?

Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

What is the MOQ?

1 piece is supported, Welcome you contact us for quotation.

What is the payment item of LED display?

The 30% deposit before production, balance payment 70% before delivery.

What kind of payment term do you accept?

T/T, PayPal, Money Gram, Western union, Alibaba. etc.

How can I get technical support?

We can provide technical support via technical guidance or Teamviewer remote support.

Can I have a sample order for led display?

Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

How do you ship the goods and how long does it take to arrive?

We usually ship by sea and by air. It usually takes 3-7 days by air to arrive, 15-30 days by sea.

What is the warranty for your led display?

The standard warranty is 2 years, while it is possible to extend the max. warranty to 5 years with extra cost.

What if I don't know how to maintain the screen?

We will provide you with operation manuals and software when you place an order, and we can help you debug remotely.

How to deliver the goods?

It depends on your budget and the date you need the led screen. Regularly, the led displays are shipped by sea, if the quantity is less and you need it urgently, we can arrange air-shipping for you.

Why choose us?

We have best price, good quality, rich experience, excellent service, prompt reply, ODM&OEM, quick deliver and so on.

What is the quality control of your products?

Quality is our first purpose. We pay great attention to the beginning and the end of production. Our products have passed CE & RoHs & ISO & FCC certification.

What is your after-sales service?

We can provide 100% guarantee for our products. If you have any questions, you will get our reply within 24 hours.

How to resolve the problems after I buy from you?

We have the professional sales and technique team to support you, most important, our engineer could do you favor online. Just find us when you need.

What is your best service?

One to one sales engineer to customer responsibility system.
We will do:
1. Know your project and provide the best solution for it;
2. Track your order and let you know each step and detail of it;
3. Teach you how to install and use the screen;
4. Care the subsequent use of your screen and ensure your after - sales service be well,

How about your Warranty Term?

Don’t worry, we have professional after-sale team to solve your any questions after you placed an order. And your exclusive sales engineer will also help you get over any problems.

Do you test all your goods before delivery?

Yes, we have 100% test for 72hrs before delivery.

How do you make our business long-term and good relationship?

1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

Ready to get started? Contact us today for a free quote!

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